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Got Questions? - We've Got Answers

General Hosting FAQs
Does HostingMWD have a "Control Panel" or some other utility to manage my website?

Yes, HostingMWD features an enhanced user interface that is fully integrated with cPanel. Our hosting accounts feature cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting.

Can I add software to my account?

Yes. You have complete control over all aspects of your account, including the installation of software. If you install software not included in your hosting plan, we cannot guarantee its functionality and it will not be supported by our technical support staff. However, because we offer support for Perl, PHP, MySQL, and other programming languages, you have very few limitations when it comes to which software you can install. Finally, We often add new and exciting software applications that can be installed automatically through the control panel at any time.

How much does additional bandwidth cost?

If you need additional bandwidth for your account you will need to upgrade to a larger plan. You can upgrade to a larger plan through your control panel at cp.westhost.com. The cost will depend upon the plan you select. You can also log into your control panel at any time to view your current bandwidth usage statistics.

How is billing handled?

Depending on the plan, you have your choice of annually, 2-year, or 3-year billing. Discounts are applied to multiple year hosting payments.

How do I transfer files to my website?

Files must be transferred to the Web server via File Transport Protocol (FTP) or your account's Web-based File Manager.

Will I have unlimited access to update and make changes to my pages?

You have unlimited access via FTP and the Web-based File Manager 24 hours per day, 7 days a week. As such, you can create and maintain your Web pages on your own computer and upload files to your website at your leisure.

How long does it take to set up a new account?

New accounts are guaranteed to be set up within 24 hours from the time we receive your order. Once an account is set up an activation notice will be sent to you via e-mail including your account information. You can begin uploading files to your new website immediately. You will be given a temporary web address to access the site prior to the completion of either domain registration or domain transfer so you can start working with your account right away.

What is HostingMWD's DNS information?

Primary Name Server: NS1.HOSTINGMWD.COM
Primary Name Server IP: 192.185.30.58

Secondary Name Server: NS2.HOSTINGMWD.COM
Secondary Name Server IP: 192.185.30.59

Webmail Notes

IMAP email access coordinates between the server and your mail application. Messages that you have read, deleted, or replied to will show up as such, both on the server and in the mail application.

POP3 does not coordinate with the server. Messages that the mail application marks as read, deleted, or replied to will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.

The system uses SMTP to send outgoing mail.

We recommend that you use POP3 over SSL/TLS or IMAP over SSL/TLS because they provide increased security for your interactions with the remote mail server.

What are the primary mail server settings?

Non-SSL Settings
Username: youremail@yourwebsite.com
Password: Use the email account’s password.
Incoming Server: mail.yourwebsite.com
IMAP Port: 143
POP3 Port: 110
Outgoing Server: mail.yourwebsite.com
SMTP Port: 25
Authentication is required for IMAP, POP3, and SMTP.

Secure SSL/TLS Settings
Username: darrell@hostingmwd.com
Password: Use the email account’s password.
Incoming Server: 350z.websitewelcome.com
IMAP Port: 993
POP3 Port: 995
Outgoing Server: 350z.websitewelcome.com
SMTP Port: 465
Authentication is required for IMAP, POP3, and SMTP.

How do I access my webmail?

Log into your email account anytime by going to: yourdomain.com/webmail.
Your username is your full email address youremail@yourdomain.com and then enter your email password. You the will have your choice of three webmail email programs (Squirrel Mail, Roundcube & Horde) to access your email online.